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At ADIN KAGE, we value our customers above all else. Our dedicated Customer Care team is here to ensure your experience with us is nothing short of exceptional. Whether you have a question, need assistance, or simply want to share your feedback, we are here to listen and provide the support you need.

Our knowledgeable and friendly Customer Care representatives are available to assist you every step of the way. From inquiries about sizing and product details to order tracking and returns, we are committed to making your journey with ADIN KAGE as smooth and enjoyable as possible.

We understand that your satisfaction is crucial, and we strive to address any concerns promptly and effectively. We take pride in going above and beyond to exceed your expectations, providing personalized solutions and attentive care tailored to your specific needs.


Contact us via email or through our website, and we'll be delighted to assist you. We value your feedback and continuously use it to improve our products and services, ensuring that every interaction with ADIN KAGE leaves you feeling valued and supported.


At ADIN KAGE, we believe in building long-lasting relationships with our customers. Your trust and loyalty are the foundation of our success, and we are committed to earning it with every interaction. Experience our exceptional Customer Care and let us take care of you on your ADIN KAGE journey.

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At ADIN KAGE, we strive to provide you with the highest quality products and exceptional customer service. Due to the unique nature of our production process, where items are made-to-order specifically for each customer, we have a return policy designed to ensure a smooth and efficient experience for all.

Please carefully review the following guidelines regarding returns:

  1. All Sales Are Final: As our products are made-to-order, we do not offer refunds or exchanges for buyer's remorse or change of mind. It is essential to double-check your order, including sizes, colors, and product selections, before completing your purchase.

  2. Defective or Incorrect Items: In the unlikely event that you receive a defective or incorrect item, please contact our Customer Care team within 14 days of receiving your order. We will work diligently to resolve the issue and provide a suitable solution.

  3. Size Concerns: We understand that selecting the correct size is crucial for a satisfying fit. To ensure accuracy, we provide detailed sizing charts on our website. Please refer to these charts before placing your order and carefully select the appropriate size. If you need further assistance, our Customer Care team is here to help you make an informed decision.

  4. Product Quality: We take pride in the quality of our products and aim to exceed your expectations. If you encounter any issues with the craftsmanship or materials of your purchased item, please contact us within 14 days of receiving your order. We will evaluate the concern and work towards a resolution.

  5. Returns Process: If you believe your item qualifies for a return due to a defect or error on our part, please reach out to our Customer Care team. We will guide you through the return process and provide you with instructions on how to proceed.

Please note that returns will only be accepted for eligible items in their original, unworn, and unused condition, with all tags and packaging intact.

We appreciate your understanding of our return policy, as it enables us to maintain our commitment to sustainability and high-quality craftsmanship. Should you have any questions or concerns, our Customer Care team is ready to assist you.

Thank you for choosing ADIN KAGE. We value your support and strive to ensure your satisfaction with every purchase.


Do you provide International delivery?


At ADIN KAGE, we deeply appreciate the support and interest we receive from customers worldwide. However, at this time, we regret to inform you that we can only offer shipping services to addresses within the United States. We understand that this may cause inconvenience for our international customers, and we sincerely apologize for any disappointment caused.

As we continue to grow and expand, we are actively exploring options to extend our shipping capabilities to serve customers in other countries. Rest assured, we are committed to reaching a broader audience and making our products available worldwide in the future.

In the meantime, we encourage our international customers to stay connected with us through our website and social media channels, where we will provide updates on any developments regarding international shipping.

We genuinely appreciate your understanding and patience as we work towards expanding our reach. Thank you for your continued support of ADIN KAGE.


How do I return an item?


We understand that sometimes, despite our best efforts, a return may be necessary. If you believe your item qualifies for a return due to a defect or error on our part, please follow these simple steps to initiate the return process:

  1. Contact our Customer Care Team: Reach out to our dedicated Customer Care team within 14 days of receiving your order. You can do this by email or phone, as provided on our website. Please provide your order number and a detailed explanation of the reason for the return. Our team will guide you through the process and provide you with any necessary instructions.

  2. Await Return Authorization: Once our Customer Care team has assessed your request, they will provide you with a return authorization, if applicable. This authorization will include important details and instructions for returning the item.

  3. Package Your Return: Carefully pack the item(s) you wish to return, ensuring they are in their original, unworn, and unused condition. Include any original packaging, tags, or accessories that came with the item.

  4. Ship the Return: Using a trusted and trackable shipping method, send the package back to us at the address provided in the return authorization. We recommend obtaining proof of shipment for your records.

  5. Processing and Resolution: Once we receive your return, our team will inspect the item to ensure it meets the return criteria. We will then proceed with processing your return and providing an appropriate resolution, which may include an exchange, store credit, or refund, depending on the circumstances.

Please note that returns will only be accepted for eligible items in their original condition and within the specified time frame. Any items that do not meet our return criteria may be subject to denial or additional fees.

We are committed to making the return process as smooth and hassle-free as possible. Should you have any questions or concerns throughout the process, please don't hesitate to reach out to our Customer Care team. We are here to assist you and ensure your satisfaction with every interaction.

Thank you for your cooperation and understanding.

How do I track my order?


To track your ADIN KAGE order and stay updated on its progress, please follow these simple steps:

  1. Order Confirmation Email: After placing your order, you should receive an order confirmation email from ADIN KAGE. This email will typically include important details about your purchase, including an order number and a summary of the items you have ordered.

  2. Shipment Confirmation Email: Once your order has been shipped, you will receive a shipment confirmation email. This email will contain a tracking number or a link that you can use to track the status of your package.

  3. Visit the Tracking Website: Open the shipment confirmation email and click on the provided tracking number or tracking link. This will redirect you to the tracking website of the shipping carrier responsible for delivering your package.

  4. Enter Tracking Information: On the tracking website, you will typically find a designated area where you can enter your tracking number. Type in the tracking number provided in your shipment confirmation email and submit the information.

  5. Track Your Order: Once you have entered the tracking number, the tracking website will provide you with real-time updates on the location and status of your package. You can monitor the progress of your order as it moves through various stages, such as pick-up, transit, and delivery.

Please note that tracking information may not be immediately available. It may take some time for the shipping carrier to update their system and provide accurate tracking details. If you encounter any issues or have specific questions about your order's status, feel free to reach out to our Customer Care team for assistance.

At ADIN KAGE, we strive to ensure that you stay informed and have a seamless experience from purchase to delivery. We appreciate your patience and understanding as you track your order and eagerly await its arrival.

Thank you for choosing ADIN KAGE.


How can I contact your couriers?


If you need to contact the courier responsible for delivering your ADIN KAGE order, please follow these general steps:

  1. Locate Tracking Information: Locate the tracking number for your shipment. This can usually be found in the shipping confirmation email or on your ADIN KAGE account dashboard. Note down the tracking number for reference.

  2. Visit the Courier's Website: Visit the website of the courier handling your shipment. Common couriers may include FedEx, UPS, DHL, or USPS. Look for their "Contact" or "Customer Service" section.

  3. Contact Customer Service: Once you've reached the courier's website, search for the appropriate contact information. This is typically a customer service phone number, email address, or a live chat feature. Choose the method that best suits your preferences.

  4. Provide Relevant Details: When contacting the courier, have your tracking number ready, as well as any additional order or shipment details they may require. Clearly explain the purpose of your communication, whether it's to inquire about the status of your delivery, request a delivery update, or address any other concerns you may have.

  5. Follow the Courier's Instructions: The courier's customer service team will guide you through the next steps based on your specific inquiry. They will provide information, assistance, and updates regarding your shipment. Be sure to ask any relevant questions and follow their instructions accordingly.

Remember that each courier may have different processes and policies, so it's important to refer to their specific guidelines for contacting customer service.

If you encounter any difficulties or have further concerns, please don't hesitate to reach out to our ADIN KAGE Customer Care team. We are here to assist you and provide support throughout the shipping and delivery process.

Thank you for choosing ADIN KAGE. We appreciate your patience and understanding as we work together to ensure a smooth delivery experience.

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